Refund Policy

Refund Policy: Your Satisfaction is Our Priority!

At Front Row, we want you to be completely satisfied with your purchase. We understand that sometimes returns and refunds are necessary, and we aim to make the process as convenient and transparent as possible. Please read our refund policy below for more information:

  1. Eligibility for Returns:

    • Shoes and Clothing: We accept returns for unworn, unused, and undamaged shoes and clothing items within 30 days from the date of purchase.
    • Original Condition: The items must be in their original condition, including all tags, packaging, and accessories.
    • Proof of Purchase: A valid proof of purchase, such as an order number or receipt, is required for all returns.
  2. Non-Refundable Items:

    • Sale Items: Items purchased during a sale, clearance, or promotional period may be eligible for exchange or store credit only. Please refer to the specific terms and conditions of the sale.
    • Personalized Items: Customized or personalized items are non-refundable unless there is a manufacturing defect or error on our part.
  3. Return Process:

    • Contact Customer Support: If you wish to initiate a return, please contact our customer support team with your order details and reason for return. They will guide you through the process.
    • Return Authorization: Once your return is approved, you will receive a return authorization code along with instructions on how to proceed.
    • Packaging and Shipping: Please ensure that the item is securely packaged to prevent damage during transit. We recommend using a trackable shipping method for your return.
    • Return Shipping Costs: The customer is responsible for all return shipping costs unless the return is due to our error or a defective product.
  4. Refund Options:

    • Original Payment Method: Refunds will be processed using the original payment method used for the purchase.
    • Processing Time: Please allow 7 for us to process your return and initiate the refund.
    • Restocking Fee: We do not charge any restocking fees for eligible returns.
  5. Store Credit and Exchanges:

    • Store Credit: If you prefer, we can issue a store credit instead of a refund. Store credits can be used towards future purchases on our website.
    • Exchanges: If you wish to exchange your item for a different size, color, or style, please contact our customer support team to check availability and arrange the exchange.
  6. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue and provide a replacement, exchange, or refund.

We strive to process returns and refunds in a timely manner, usually within 7 days. However, the actual refund timeline may vary depending on your financial institution.

If you have any further questions or need assistance with our refund policy, please don't hesitate to contact our customer support team. We are here to help and ensure your satisfaction.

Thank you for choosing [Your Company Name]. We appreciate your trust in our products, and we look forward to serving you again in the future.

Sincerely,

FRONT ROW