Shipping

Shipping Information: Fast and Reliable Delivery!

At Front Row, we understand that prompt and reliable shipping is essential when it comes to receiving your shoes and clothing items. We are committed to ensuring a seamless delivery process for our customers. Please review our shipping information below:

  1. Shipping Locations:

    • New Zealand: We currently ship to all locations within New Zealand, including both the North Island and South Island.
  2. Shipping Methods and Estimated Delivery Times:

    • North Island: For customers residing in the North Island, we offer fast shipping with an estimated delivery time of 1 to 3 business days.
    • South Island: For customers located in the South Island, we strive to deliver your items within 2 to 7 business days.

Please note that the estimated delivery times mentioned above are indicative and may vary due to factors beyond our control, such as weather conditions or unforeseen logistical challenges. Rest assured, we work closely with our shipping partners to minimize any delays and ensure your package arrives as quickly as possible.

  1. Shipping Charges:

    • Free Shipping: We offer free shipping on all orders within New Zealand, regardless of the location or order value. No minimum purchase is required to qualify for free shipping.
  2. Order Processing Time:

    • Quick Processing: We strive to process and dispatch your order within 24 hours from the date of purchase. Please note that weekends and public holidays may affect processing times.
  3. Order Tracking:

    • Tracking Information: Once your order is shipped, we will provide you with a tracking number via email. This will allow you to monitor the progress of your delivery online and stay informed about its estimated arrival.
  4. Packaging and Handling:

    • Secure Packaging: We take great care in packaging your items to ensure they arrive in excellent condition. Your shoes and clothing will be carefully packed to protect them during transit.
  5. International Shipping:

    • Currently, we only offer shipping within New Zealand and do not ship internationally. We apologize for any inconvenience this may cause.

We offer a range of delivery options to cater to your needs, also including a 1/12 day delivery service on select pairs. Some pairs are still arriving to our base or some pairs are in extremely high demand. However, it's essential to check the product description for each pair you're interested in, as the estimated delivery time will be stated there if there will be a delay.

We take pride in providing transparent and accurate information about delivery times, allowing you to make informed decisions before making a purchase. Please note that delivery times may vary depending on your location, the item's availability, and any unforeseen circumstances that may arise during transit.

Thank you for choosing us as your footwear destination. We appreciate your trust in our services, and we're committed to delivering your favorite pairs to your doorstep as quickly and efficiently as possible. Happy shopping!

If you have any further questions or require assistance regarding shipping, please feel free to reach out to our friendly customer support team. We are here to help and make your shopping experience a pleasant one.

Thank you again for choosing us. We appreciate your support, and we look forward to delivering your stylish shoes and clothing items to you swiftly and securely.

Warm regards,

FRONT ROW